Question 1

What is DrapX AI?

Accepted Answer

DrapX AI is a physics-simulated, AI-powered virtual try-on platform that integrates seamlessly into your Shopify store. It lets shoppers see how garments look on their own body before purchase.

Question 2

How does the virtual try-on work?

Accepted Answer

Shoppers upload a photo or take a mirror selfie on the product page. Our vision AI auto-crops and aligns the image, then our neural engine maps the garment's fabric onto the body, preserving physics and lighting.

Question 3

What garment types are supported?

Accepted Answer

DrapX AI is optimized for tops, dresses, jackets, coats, and full-body outfits. Support for bottoms, swimwear, and accessories is actively being expanded. Check our roadmap or contact us for specific category questions.

Question 4

Which platforms does DrapX support?

Accepted Answer

DrapX is currently available for Shopify only, through our native one-click app. Support for more platforms is on our roadmap. If you sell somewhere else, contact us and we will let you know as soon as your platform is supported.

Question 5

Is DrapX AI faster than competitors?

Accepted Answer

Yes. DrapX generates photorealistic try-on results in approximately 8.5 seconds, significantly faster than alternatives like fashn.ai (30 to 45 seconds) or legacy solutions that can take minutes. Speed matters for conversion, and we have engineered every millisecond.

Question 6

How fast is DrapX AI Virtual Try-On?

Accepted Answer

About 8.5 seconds from the shopper tapping generate to seeing the finished image. That figure covers the whole pipeline: cropping and aligning their photo, estimating body geometry, simulating how the fabric drapes on it, and relighting the garment to match their photo. Generations run on dedicated GPU clusters, so the time holds up under traffic rather than degrading at peak.

Question 7

What is the best Shopify virtual try-on app?

Accepted Answer

For apparel, we believe DrapX: about 8.5 seconds per try-on, physics-simulated rendering rather than image compositing, a native one-click Shopify app, and a permanently free plan with no watermark. We are not a neutral source, so the honest version is on our comparison page, which rates eleven Shopify virtual try-on apps side by side and says explicitly where each competitor beats us. Short version: if you sell mostly jewelry or eyewear, an accessory AR tool fits better, and if you are not on Shopify, an API-first service like fashn.ai is the realistic choice.

Question 8

Which AI virtual try-on app works with Shopify?

Accepted Answer

Most of them, but not in the same way, and the difference shows up at maintenance time. DrapX, Icona, Antla, Nivera, and GenLook install as Shopify apps. Camweara and MirrAR use JavaScript embeds, Banuba needs a custom SDK, and fashn.ai is API-only with no Shopify app at all. A native app re-embeds itself after a theme change; an embed can break silently and you find out from a drop in try-on volume.

Question 9

How long does it take to install?

Accepted Answer

Under 30 seconds. Install our Shopify app, connect your store, and the virtual try-on widget automatically appears on your product pages. No coding or developer work required.

Question 10

Do I need a developer to set it up?

Accepted Answer

No. DrapX is designed for merchants who are not developers. The Shopify app handles everything automatically, and every plan includes real human support. Growth and Pro plans also add a personal onboarding call.

Question 11

Can I customize the widget appearance?

Accepted Answer

Yes. Every plan, including Free, lets you customize the widget's colors, fonts, button labels, and layout to match your brand identity. No plan carries a DrapX watermark, and on paid plans you can add your own brand watermark if you want one.

Question 12

Is DrapX compatible with Shopify 2.0 themes?

Accepted Answer

Yes. DrapX is a native Shopify app, not a code snippet you paste into your theme, so after you install it the try-on widget embeds itself on your product pages automatically and keeps working when you switch or update themes. There is no Liquid to edit and no developer to book. Widget colors, fonts, button labels, and placement are customizable on every plan, including Free.

Question 13

Will the try-on widget slow down my store?

Accepted Answer

No. Our widget loads asynchronously and is served via a global CDN. It has no negative impact on your Core Web Vitals or Google PageSpeed scores. We are obsessed with performance.

Question 14

Is there a free plan?

Accepted Answer

Yes! The free plan includes 15 try-ons per month with no DrapX watermark on results, which makes it perfect for new stores testing the waters. No credit card required, and there is no trial countdown: it stays free until you choose to upgrade.

Question 15

What happens if I exceed my monthly try-on limit?

Accepted Answer

If you hit your plan's limit, the try-on widget gracefully hides itself until the next billing cycle. You'll receive an email warning at 80% usage so you can upgrade before customers are affected.

Question 16

Can I change plans at any time?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time from your Shopify admin. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Question 17

What do the paid plans add?

Accepted Answer

Mostly volume. Starter is $9.99/month with 70 try-ons ($0.14 per extra), Growth is $49.99 with 500 try-ons ($0.12 per extra), and Pro is $199.99 with 3,000 try-ons plus priority processing ($0.10 per extra). Every feature is available on every plan, including the Klaviyo integration, the Shopify Flow trigger, Shopify customer sync, and the 47-language widget. The one paid-only option is applying your own brand watermark to results.

Question 18

Does DrapX integrate with Klaviyo?

Accepted Answer

Yes, and it connects in one click. You authorize DrapX through Klaviyo OAuth, so there are no API keys to generate or paste. Once connected, DrapX syncs emails captured in the try-on widget to Klaviyo profiles and a list you choose, with consent recorded, along with "DrapX Virtual Try-On Completed" events carrying the product and the try-on result image, share events, and orders attributed to a try-on. Every event type has its own on/off switch, you can test the connection, pause it, or disconnect it at any time, and customer deletion requests are forwarded to Klaviyo automatically so your GDPR obligations stay covered.

Question 19

Is there a Shopify Flow trigger for virtual try-on?

Accepted Answer

Yes. DrapX ships a native Shopify Flow trigger called "Try-on completed". It carries the customer, the product title, the product ID, and a link to the try-on image, so you can build automations directly in Shopify Flow: tag a customer who tried three items, send an internal alert when a high-value product gets tried on, or start a follow-up sequence. No external automation tool is needed.

Question 20

Can try-on leads become Shopify customers?

Accepted Answer

Yes, as an opt-in setting. When it is on, emails captured in the try-on widget become customer records in your own Shopify admin, tagged DrapX Try-On. Existing customers are matched by email and tagged rather than duplicated, so your customer list stays clean. There is an optional switch to mark new records as email subscribers, and a one-click "DrapX Try-On Shoppers" segment you can create in the Customers area of your Shopify admin.

Question 21

Where do I manage integrations?

Accepted Answer

In the Integrations page of the DrapX app, which sits above Billing in the app navigation. It shows a status table for Klaviyo, Shopify Flow, and Shopify Customers, stats for leads collected, customers created by DrapX and leads linked, and every integration setting in one place.

Question 22

What languages does the try-on widget support?

Accepted Answer

Every shopper-facing string in the try-on widget is translated into 47 languages. The widget follows your storefront language automatically and falls back to English if a shopper is browsing in a language outside that set. There is no merchant configuration involved: if you sell into multiple markets, the widget already speaks them.

Question 23

Do integrations cost extra?

Accepted Answer

No. The Klaviyo integration, the Shopify Flow trigger, Shopify customer sync, and the 47-language widget are all available on every plan, including Free. The only paid-exclusive feature on DrapX remains applying your own brand watermark to results.

Question 24

Is customer photo data stored?

Accepted Answer

Customer photos and generated try-on images are never stored for more than 10 days. Automated deletion removes them, usually much sooner. We never sell customer images or use them for model training without explicit consent.

Question 25

Is the data encrypted?

Accepted Answer

All data in transit is encrypted using TLS 1.3. Images uploaded by shoppers are encrypted at rest during the brief processing window. We are SOC 2 Type II compliant.

Question 26

Does DrapX comply with GDPR and CCPA?

Accepted Answer

Yes. DrapX is fully GDPR and CCPA compliant. We act as a data processor on behalf of merchants, and provide a Data Processing Agreement (DPA) on request for Enterprise customers.

Question 27

Can customers opt out of try-on?

Accepted Answer

The try-on feature is completely opt-in for shoppers: they actively choose to upload a photo. No photos are taken or stored without explicit user action.

Question 28

How do virtual try-on apps increase conversions?

Accepted Answer

By removing the specific doubt that stops a fashion purchase: not knowing how the garment will look on your own body. Product photography answers "does this look good"; it cannot answer "does this look good on me", and that second question is where apparel conversions are lost. When a shopper sees a photorealistic image of themselves in the item, hesitation drops and add-to-cart rates rise. The effect is largest above roughly $80, where deliberation is highest, and on categories where fit is visually obvious such as outerwear, dresses, and tailoring.

Question 29

How quickly can I see results?

Accepted Answer

Most brands can read a signal within the first few weeks, once try-on volume is high enough to compare against. Brands report conversion lifts in the 10 to 30% range and merchants report up to 20% fewer returns, though the figure depends heavily on price point, category, and where the widget sits on the page. Model your own numbers with the free ROI calculator and conversion simulator rather than assuming an average.

Question 30

What is the average ROI from DrapX?

Accepted Answer

It depends entirely on your traffic, average order value, and return rate, so we do not publish a single ROI figure. Merchants report conversion lifts of 10 to 30% and up to 20% fewer returns; feed your own numbers into the free ROI calculator and Conversion Simulator to see what that would be worth on your store.

Question 31

Does DrapX work for all product price points?

Accepted Answer

Yes, but the impact is especially pronounced for higher price-point items ($80+) where purchase hesitation is greatest. Luxury and outerwear categories consistently see the highest conversion lifts.

Question 32

How do I measure the impact on my store?

Accepted Answer

Every plan includes try-on event analytics that show which products get tried on and which try-ons convert into purchases. Before installing anything, you can also use our free Conversion Simulator to forecast the lift for your store.

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