Question 1

What is DrapX AI?

Accepted Answer

DrapX AI is a physics-simulated, AI-powered virtual try-on platform that integrates seamlessly into your Shopify store. It lets shoppers see how garments look on their own body before purchase.

Question 2

How does the virtual try-on work?

Accepted Answer

Shoppers upload a photo or take a mirror selfie on the product page. Our vision AI auto-crops and aligns the image, then our neural engine maps the garment's fabric onto the body, preserving physics and lighting.

Question 3

What garment types are supported?

Accepted Answer

DrapX AI is optimized for tops, dresses, jackets, coats, and full-body outfits. Support for bottoms, swimwear, and accessories is actively being expanded. Check our roadmap or contact us for specific category questions.

Question 4

Which platforms does DrapX support?

Accepted Answer

DrapX is currently available for Shopify only, through our native one-click app. Support for more platforms is on our roadmap. If you sell somewhere else, contact us and we will let you know as soon as your platform is supported.

Question 5

Is DrapX AI faster than competitors?

Accepted Answer

Yes. DrapX generates photorealistic try-on results in approximately 9 seconds, significantly faster than alternatives like fashn.ai (15 to 25 seconds) or legacy solutions that can take minutes. Speed matters for conversion, and we have engineered every millisecond.

Question 6

How long does it take to install?

Accepted Answer

Under 30 seconds. Install our Shopify app, connect your store, and the virtual try-on widget automatically appears on your product pages. No coding or developer work required.

Question 7

Do I need a developer to set it up?

Accepted Answer

No. DrapX is designed for merchants who are not developers. The Shopify app handles everything automatically, and every plan includes real human support. Growth and Pro plans also add a personal onboarding call.

Question 8

Can I customize the widget appearance?

Accepted Answer

Yes. Every plan, including Free, lets you customize the widget's colors, fonts, button labels, and layout to match your brand identity. No plan carries a DrapX watermark, and on paid plans you can add your own brand watermark if you want one.

Question 9

Will the try-on widget slow down my store?

Accepted Answer

No. Our widget loads asynchronously and is served via a global CDN. It has no negative impact on your Core Web Vitals or Google PageSpeed scores. We are obsessed with performance.

Question 10

Is there a free plan?

Accepted Answer

Yes! The free plan includes 15 try-ons per month with no DrapX watermark on results, which makes it perfect for new stores testing the waters. No credit card required, and there is no trial countdown: it stays free until you choose to upgrade.

Question 11

What happens if I exceed my monthly try-on limit?

Accepted Answer

If you hit your plan's limit, the try-on widget gracefully hides itself until the next billing cycle. You'll receive an email warning at 80% usage so you can upgrade before customers are affected.

Question 12

Can I change plans at any time?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time from your Shopify admin. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Question 13

What do the paid plans add?

Accepted Answer

Mostly volume. Starter is $19.99/month with 150 try-ons ($0.14 per extra), Growth is $44.99 with 500 try-ons ($0.12 per extra), and Pro is $119.99 with 1,500 try-ons plus priority processing ($0.10 per extra). Every feature is available on every plan; the one paid-only option is applying your own brand watermark to results.

Question 14

Is customer photo data stored?

Accepted Answer

Customer photos and generated try-on images are never stored for more than 10 days. Automated deletion removes them, usually much sooner. We never sell customer images or use them for model training without explicit consent.

Question 15

Is the data encrypted?

Accepted Answer

All data in transit is encrypted using TLS 1.3. Images uploaded by shoppers are encrypted at rest during the brief processing window. We are SOC 2 Type II compliant.

Question 16

Does DrapX comply with GDPR and CCPA?

Accepted Answer

Yes. DrapX is fully GDPR and CCPA compliant. We act as a data processor on behalf of merchants, and provide a Data Processing Agreement (DPA) on request for Enterprise customers.

Question 17

Can customers opt out of try-on?

Accepted Answer

The try-on feature is completely opt-in for shoppers: they actively choose to upload a photo. No photos are taken or stored without explicit user action.

Question 18

How quickly can I see results?

Accepted Answer

Most brands see a measurable lift in conversion within the first 7 days. On average, DrapX increases conversion rates by 30–60% and reduces returns by 25–40%, depending on product category and price point.

Question 19

What is the average ROI from DrapX?

Accepted Answer

Merchants typically report 8 to 15x ROI within the first 90 days once conversion lift and avoided return processing costs are factored in. Use our free Conversion Simulator to forecast your store's impact.

Question 20

Does DrapX work for all product price points?

Accepted Answer

Yes, but the impact is especially pronounced for higher price-point items ($80+) where purchase hesitation is greatest. Luxury and outerwear categories consistently see the highest conversion lifts.

Question 21

How do I measure the impact on my store?

Accepted Answer

Every plan includes try-on event analytics that show which products get tried on and which try-ons convert into purchases. Before installing anything, you can also use our free Conversion Simulator to forecast the lift for your store.

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