40 Frequently Asked Questions about DrapX

Everything merchants ask us about DrapX, answered in one place: what it is, how it works, what it costs, and how it handles your customers' data. Forty questions, straight answers.

About DrapX

What is DrapX AI?

A physics-simulated virtual try-on app for Shopify: shoppers upload a photo on a product page and see themselves wearing the garment in about 9 seconds.

How does the try-on work?

The AI reads body geometry from one photo, then renders the actual garment onto it with simulated fabric drape, gravity, and stretch, preserving the photo's lighting.

What makes DrapX different from other try-on apps?

Physics simulation instead of flat image overlays, and speed: about 9 seconds per generation, the fastest on the market.

How fast is it really?

About 9 seconds per try-on. For comparison, fashn.ai typically takes 15 to 25 seconds.

Which platforms does DrapX support?

Shopify, as a native App Store app with one-click install. More platforms are on the roadmap.

Which product categories are supported?

Apparel across categories, plus footwear and eyewear.

Does it work on mobile?

Yes, it runs in the browser on any device; shoppers never install an app.

Do shoppers need an account?

No. They upload a photo directly on the product page.

Setup

How long does installation take?

Under 30 seconds. The widget auto-embeds on product pages after the one-click install.

Do I need a developer?

No, there's no code involved.

Will it match my store's theme?

The widget adapts to your theme, and placement and styling are customizable on every plan.

Do I need special product photography?

No, standard e-commerce photos work; clear front-facing garment shots give the best results.

Can I choose which products offer try-on?

Yes, you control exactly where the widget appears.

What if I get stuck?

Every plan, including Free, includes real human support, not just a bot.

Pricing & Plans

Is there a free plan?

Yes: $0 for 15 try-ons per month, no watermark, no credit card required.

Is the free plan a trial with a countdown?

No, it stays free until you choose to upgrade.

What do paid plans cost?

Starter $19.99/month (150 try-ons), Growth $44.99 (500), Pro $119.99 (1,500).

What if I exceed my monthly try-ons?

Extra try-ons cost $0.14 on Starter, $0.12 on Growth, and $0.10 on Pro.

Do paid plans unlock extra features?

All features are on every plan; the only paid-exclusive is adding your own brand's watermark.

How is billing handled?

Securely through Shopify; you can cancel anytime.

Does DrapX watermark my images?

Never. No plan carries a DrapX watermark, including Free.

Can I add my own watermark?

Yes, paid plans can apply your brand's watermark to results.

Features & Results

What conversion impact can I expect?

Brands report conversion lifts of 30 to 60% after adding try-on.

Does it reduce returns?

Merchants report up to 38% fewer returns, since expectation mismatch drops.

What analytics do I get?

Try-on event analytics: which products get tried on and which try-ons convert to purchases.

Can I capture leads?

Yes, lead capture during the try-on flow is included on every plan.

Can shoppers share their results?

Yes, as links. Anyone who opens a shared link can try the look on themselves too.

Is there a Klaviyo integration?

A native Klaviyo sync for captured leads is on the roadmap; leads can be exported today.

What is priority processing?

Pro-plan try-ons are processed ahead of the queue during peak load.

What is DrapX Studio?

An AI studio that generates professional lifestyle product imagery from your existing photos.

Privacy & Trust

Are customer photos stored?

Uploaded and generated images are auto-deleted within 10 days, usually sooner.

Are photos ever sold or used for AI training?

Never sold; never used for training without consent.

Is DrapX GDPR and CCPA compliant?

Yes, GDPR and CCPA ready, with Shopify GDPR webhooks supported.

Where does processing happen?

On DrapX's secure cloud GPU clusters. Nothing heavy runs on your storefront or the shopper's device.

How do shoppers know their photo is safe?

The try-on flow states the deletion policy plainly: images gone within 10 days.

Support & Getting Started

What support is included?

Real human support on every plan; Growth and Pro add a personal onboarding call.

Can DrapX handle traffic spikes like BFCM?

Yes, auto-scaling GPU infrastructure maintains speed during peak traffic.

How does DrapX compare to specific competitors?

See the comparison pages for fashn.ai, Antla, GenLook, and others. The short version: faster generation and physics-based realism.

Is there an affiliate program?

Yes, with recurring commissions for referring merchants. See the affiliate program for details.

How do I start?

Install DrapX from the Shopify App Store. The Free plan needs no credit card.

Have a question not covered here?

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